Refund Policy

General Refund Policy

We stand behind our products and customer satisfaction. Refunds are processed according to the following terms. All refund requests must be submitted within 30 days of purchase.

Refundable Items

The following items are eligible for refunds:

  • Items damaged in transit (with photographic evidence)
  • Items that do not match the product description
  • Items that arrive defective
  • Incorrect items sent by mistake

Non-Refundable Items

The following are not eligible for refunds:

  • Customized or personalized orders (unless item is defective)
  • Orders canceled by customer after processing has begun
  • Floral arrangements (due to perishable nature)
  • Items purchased as final sale
  • Orders that were deliberately modified at customer request

Refund Process

  1. Contact us at info@[email] with order details and reason for refund request
  2. Provide photographic evidence for damage or defect claims
  3. We will review and respond within 3-5 business days
  4. If approved, return instructions will be provided (if applicable)
  5. Refunds are processed within 7-10 business days after receiving returned items

Return Shipping

For items damaged in transit or shipped in error, we cover return shipping costs. For other returns, customers are responsible for return shipping unless the item is defective due to our error.

Refund Method

Refunds are issued to the original payment method. Shipping costs are non-refundable unless the order was shipped in error or the item arrived damaged.

Exchanges

We offer exchanges for items received in error or that arrived damaged. Exchanges are processed at no additional cost.

Special Orders & Custom Items

Custom orders are non-refundable once production has begun. Customers must approve designs before production commences. If the finished product does not match the approved design, we will remake the item at no cost.