Privacy Policy
Last updated: June 5, 2026
1. Information We Collect
When you use Petal Makers, we may collect the following information:
- Name, email address, and phone number submitted through our contact, consultation, or order forms
- Order details, occasion information, and custom design preferences
- Payment information processed securely through Stripe (we do not store card details)
- Delivery address when applicable
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and consultation requests
- Send order confirmations and status updates via email
- Send SMS notifications related to your order or inquiry (with your consent)
- Respond to your questions and provide customer support
- Improve our products and services
3. SMS Communications
By submitting a form on our website and providing your phone number, you consent to receive text messages from Petal Makers regarding your order, inquiry, or consultation. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at contact@petalmakers.com.
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:
- Stripe — for secure payment processing
- Twilio — for SMS notifications
These providers are obligated to keep your information confidential and use it only for the services they provide to us.
5. Data Security
We implement reasonable security measures to protect your personal information. Payment transactions are encrypted and processed through Stripe's secure infrastructure. We do not store full payment card details.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal data
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, please contact us at contact@petalmakers.com.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the new policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: