Delayed Order Disclaimer

Important: Read Before Ordering

While we strive to meet all processing and delivery timelines, delays can occur due to circumstances beyond our control. This disclaimer explains potential delays and our liability.

What Can Cause Delays?

  • Material Shortages: Specialty items, colors, or materials may be unavailable
  • Weather & Natural Disasters: Severe weather, storms, or natural events
  • Carrier Issues: Shipping carrier delays (USPS, UPS, FedEx, etc.)
  • Holiday Peaks: High volume during holidays extends timelines
  • Production Issues: Equipment failure or unexpected technical problems
  • Staff Availability: Illness or unexpected absences
  • Supplier Delays: Third-party suppliers missing their delivery dates
  • Design Changes: Approved design changes or revision requests
  • Quality Issues: Items remade to meet quality standards
  • Customs/Legal Issues: Regulatory holds or compliance requirements

Standard Processing Timeline

Timelines are estimates, not guarantees:

  • Processing: 3-5 business days (non-binding estimate)
  • Shipping: 3-7 business days after processing (varies by carrier)
  • Local Delivery: 1-3 business days after completion
  • Pickup: Available when notified (typically 1-3 business days)
  • Excludes weekends and holidays

Orders may take longer than estimated. Please allow buffer time if your event has a specific date.

Our Responsibility

We are responsible only for:

  • Processing orders within reasonable timeframes
  • Communicating delays promptly
  • Making reasonable efforts to meet timelines
  • Shipping via reliable carriers

What We Are NOT Responsible For

We are not liable for:

  • Carrier delays (shipping company responsibility)
  • Lost or damaged packages in transit
  • Weather-related or natural disaster delays
  • Supplier failures or third-party delays
  • Material shortages or unavailability
  • Holiday peak season delays
  • Circumstances beyond our reasonable control
  • Missed events, occasions, or deadlines
  • Emotional or financial losses due to late delivery

Your Responsibility

You are responsible for:

  • Providing accurate shipping/delivery address
  • Being available to receive delivery
  • Ordering with adequate buffer time for your event
  • Reading this disclaimer before ordering
  • Understanding that timelines are estimates
  • Tracking your shipment via provided tracking number

How We Handle Delays

If a delay occurs:

  1. We will notify you as soon as we become aware of the delay
  2. We will provide a new estimated delivery/pickup date
  3. We will explore all options to expedite delivery
  4. For delays caused by us, we may offer a credit (at our discretion)
  5. For delays beyond our control, we cannot offer compensation

Peak Season Notice

During peak seasons (holidays, Valentine's Day, Mother's Day, graduations, etc.), processing and delivery times may extend beyond normal timelines. We recommend ordering 2-4 weeks in advance during peak seasons. We are not liable for delays during peak periods.

Critical Event Orders

DO NOT order for critical events (funerals, weddings, time-sensitive occasions) without adequate buffer time. If your order is delayed and misses a critical event:

  • You may receive a partial refund (at our discretion) of product cost only
  • You cannot claim compensation for event costs or emotional damages
  • Order with rush processing if timeline is tight
  • Contact us before ordering to confirm delivery feasibility

Late Delivery Claims

If delivery is significantly delayed:

  • File a claim with the shipping carrier (not with us)
  • Provide tracking documentation
  • We can assist in filing the claim but are not liable
  • Carrier liability is limited by their terms

Rush Orders & Guarantees

Rush processing accelerates production but does not guarantee delivery by a specific date. Shipping timelines remain subject to carrier schedules and are not guaranteed, even with rush processing. We will refund the rush fee only if delays are caused by our failure to process on time.

No Refunds for Late Delivery

Late delivery alone does not entitle you to a refund of product cost. You may receive:

  • Refund of rush fee (if applicable and delay is our fault)
  • Credit toward future order (at our discretion)
  • Product replacement if damaged

Late delivery is not grounds for full refund.

Your Acknowledgment

By placing an order, you acknowledge that:

  • You have read and understand this disclaimer
  • You accept the risk of potential delays
  • You understand timelines are estimates only
  • You are ordering with adequate buffer time
  • You will not hold us liable for circumstances beyond our control
  • You understand the scope of our liability

Contact Us

If you have concerns about delivery timeline, contact us before ordering. We can discuss feasibility and options for your specific situation.